Privacy Policy

Privacy Policy – KSJM Film

Last Updated: 22 September 2026

Entity: Kunshan Jinmeng Plastic Film Co., Ltd. (trading globally as KSJM Film)

1. Introduction & Scope

Kunshan Jinmeng Plastic Film Co., Ltd. (“KSJM Film”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and business partners.

This Privacy Policy outlines how we collect, hold, use, disclose, and manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant Australian trade and telecommunications regulations including the Spam Act 2003 (Cth).

This policy applies to personal information collected through our website https://ksjmfilm.com/, electronic communications, sample request forms, and commercial sales negotiations.

2. The Information We Collect

As a business-to-business (B2B) manufacturer and exporter of polyethylene packaging films, we primarily collect corporate and commercial contact information. Personal information collected may include:

Contact Information: Name, job title, company name, business registration information, corporate email address, business phone number, and Australian delivery/facility address.
Operational & Technical Details: Warehouse machinery specifications, current wrapping methods, film thickness requirements, pallet dimensions, and monthly packaging volume estimates.
Commercial Records: Purchase orders, shipping terms (FOB/CIF), delivery postcodes, billing details, and commercial correspondence.
Digital & Technical Data: IP address, browser type, device information, and operating system, recorded automatically in our web server logs.
Live Chat & Messaging: When you use our live chat widget, our chat provider collects technical identifiers (see Section 7), and we receive the name, company, email address, and message content you choose to provide. Clicking our WhatsApp button opens WhatsApp (operated by Meta), which applies its own privacy practices.

We do not intentionally collect sensitive information (such as health data, racial or ethnic origin, or political beliefs).

3. How We Collect Personal Information

We collect personal information through lawful and fair means, including:

Direct Interaction: When you fill out our “Request a Free Trial Roll” form, submit a request for quotation (RFQ), or communicate directly with our sales team via email, phone, or live chat.
Automated Technologies: When you interact with our website, automated cookies and server logs collect non-identifying browsing metrics.
Third Parties & Public Sources: Industry directories, professional trade platforms, or logistics partners assisting in trial sample delivery.

4. Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose personal information for legitimate business purposes, including:

Fulfilling Sample Requests: Processing, verifying, and dispatching complimentary sample rolls of stretch film or swatch kits to your Australian facility.
Commercial Quotations & Orders: Formulating customized technical specifications, providing price quotes, coordinating production schedules, and managing international freight to Australian ports (Sydney, Melbourne, Brisbane, Fremantle).
Customer Support & Technical Advice: Providing technical data sheets (TDS), yield calculation reports, and pallet wrapping optimization advice.
Direct Marketing: Informing you about new product developments, recyclability and sustainability initiatives, and pricing updates. You may opt out of marketing communications at any time.
Legal & Regulatory Compliance: Complying with applicable Australian import, customs, taxation, and export regulations.

5. Cross-Border Disclosure of Information

KSJM Film operates manufacturing plants in Kunshan, Jiangsu Province, China, and supplies commercial buyers across Australia and internationally.

To process your inquiries, manufacture custom film specifications, and arrange ocean freight, personal and commercial information collected via https://ksjmfilm.com/ may be transferred to and processed by our production, engineering, and logistics teams in China, as well as third-party international shipping carriers and Australian customs clearance brokers.

Our website is hosted on servers located in Singapore (SiteGround), so information collected through the website — including server logs, form submissions, and live chat data — is stored and processed on those servers.

We take reasonable steps under Australian Privacy Principle 8 to ensure that overseas recipients handle your personal information in accordance with standards substantially similar to the Australian Privacy Principles.

6. Data Storage and Security

We implement strict physical, electronic, and managerial security measures to protect personal information against loss, unauthorized access, misuse, modification, or disclosure:

Encryption: Our website utilizes Secure Socket Layer (SSL/TLS) encryption across all web forms and data transmission channels.
Access Control: Access to customer databases is restricted to authorized personnel on a strict need-to-know basis.
Data Retention: Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, tax, or regulatory requirements, after which it is securely de-identified or destroyed.

7. Cookies and Live Chat

Our web server does not set its own analytics or tracking cookies, and we do not use third-party analytics services (such as Google Analytics). Our live chat widget, provided by Tawk.to, sets the following cookies when you load our site:

TawkConnectionTime: Records the time of your chat connection, used to keep your chat session working correctly.
twk_uuid_*: A unique visitor identifier that lets Tawk.to recognise returning visitors and continue conversations across visits.

You can configure your browser to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may prevent the live chat widget from working. For information on how Tawk.to handles data, please refer to Tawk.to’s own privacy policy.

8. Direct Marketing & Opt-Out (Australian Spam Act Compliance)

We strictly adhere to the Spam Act 2003 (Cth). We will only send commercial electronic messages where we have consent or an established commercial relationship. Every marketing email includes a clear and functional unsubscribe link. Alternatively, you may opt out at any time by contacting us at sales@ksjmfilm.com.

9. Access to and Correction of Your Personal Information

Under Australian Privacy Principles 12 and 13, you have the right to:

Request access to the personal information we hold about you.
Request corrections to any personal information that is inaccurate, outdated, incomplete, or misleading.

To submit an access or correction request, please contact our Privacy Officer in writing using the contact details provided below. We will respond within a reasonable timeframe (typically within 30 days) and may request identity verification prior to releasing information.

10. Privacy Inquiries and Complaints Process

If you have any questions, concerns, or complaints regarding our handling of your personal information, please contact us:

Attn: Privacy Officer
Entity: Kunshan Jinmeng Plastic Film Co., Ltd. (KSJM Film)
Email: sales@ksjmfilm.com
Website: https://ksjmfilm.com/

We take privacy complaints seriously and will investigate and respond to your inquiry promptly.

If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Telephone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001, Australia

11. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect operational changes, legal updates, or enhanced security measures. Any revisions will be posted directly to this page with an updated “Last Updated” date.